August 2010
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FCC opens consumer complaint center

I found this interesting article in Inside Radio: FCC simplifies complaint process.

This is part of the “Reboot FCC” initiative which started many months ago.  While I applaud the FCC acknowledgement that they are essentially a slow, plodding government bureaucracy, saying something about it and doing something about it are two different things.

The Consumer Help Center is a website where the public can complain about such things as junk faxes, telemarketers, TELCO billing issues, ISPs, indecent language and a whole host of other topics.

My question is, what happens to the complaint, once it is received?  I’d like to hear if anyone has tried this and what the results were.  Perhaps they will include a section for reporting IBOC interference on the broadcast band.

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1 comment to FCC opens consumer complaint center

  • J. Aegerter

    The answer is NOTHING. It makes people “feel good” to have a great white father listen to crying, moaning, and complainting. I had an issue with number portability and the refusal of a carrier to port a “800” type toll-free number. I went to the FCC website and went through the motions with their on-line form; guess what? After 2 weeks, I received a notice that a big investigation was underway. That was the last I heard anything on-line. I followed up with a telephone call, and got the opportunity to talk with someone who knew absolutely nothing what I was talking about. After continued questioning, I finally got to speak to someone who told me, “we can’t force them”! I think this is a propaganda gag to spend more “stimulus” money to increase the government employee count, in order to make the national unemployment numbers drop. Roosevelt did the same thing in 1934, and it made people “feel good” but with meager result. The final outcome of my number portability issue was resolved by our new carrier yanking the number as an “emergency”. So, did the government accomplish anything for its citizen(s)?

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